Effective Date: Jan 2025
CoachVista.com (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This policy outlines how we collect, use, and protect your personal data when you use CoachVista.com.
1. Who We Are
CoachVista Training
124 City Rd, London EC1V 2NX
Email: contact
2. What Information We Collect
We may collect and process the following data:
Personal Information – name, email, phone number, job title.
Course Data – enrolment details, progress, assessments.
Technical Data – IP address, browser type, time zone, device.
Usage Data – pages visited, time spent, clicks, navigation.
Marketing Preferences – opt-ins to newsletters, campaigns.
3. How We Collect Your Data
Forms filled on the site
Course enrolment and user registration
Website cookies and analytics tools (e.g. Google Analytics)
Communications with us (email, contact form)
4. How We Use Your Data
We use your data to:
Provide our coaching and training services
Communicate with you (course updates, support, marketing if consented)
Improve our website and user experience
Comply with legal obligations
5. Lawful Basis for Processing
We only process your personal data when:
You have given consent
It’s necessary to perform a contract (e.g. course access)
It’s required by law
It’s in our legitimate interest (e.g. improving services)
6. Sharing Your Information
We do not sell your data. We may share it with:
Service providers (hosting, analytics, payment processors)
Legal/regulatory authorities if required
Subcontractors or team members for course delivery (under confidentiality agreements)
7. International Transfers
If we transfer data outside the UK, we ensure appropriate safeguards such as UK-approved standard contractual clauses.
8. How We Protect Your Data
We use secure servers, encryption, access controls, and regular security audits. However, no system is 100% secure, so we encourage responsible data sharing.
9. How Long We Keep Your Data
We retain data only as long as necessary for the purposes set out in this policy, or as required by law.
10. Your Rights
You have the right to:
Access your data
Correct inaccuracies
Request erasure (right to be forgotten)
Object to or restrict processing
Withdraw consent at any time
Lodge a complaint with the ICO (Information Commissioner’s Office)
11. Cookies
Our site uses cookies to enhance your experience. You can manage cookies through your browser settings.
12. Changes to This Policy
We may update this policy. Changes will be posted here and, where appropriate, notified via email.
13. Contact
For questions or requests related to your data:
📧 Contact
🏢 CoachVista, 124 City Rd, London EC1V 2NX